Returns & Refunds

Effective 21 August 2026

Short version: you have 30 days from delivery to return SudsBot for a full refund. Return shipping is on us. It does not need to be unused — try it in your shower, that is the point.

What you can return

Any SudsBot bought directly from us, within 30 days of the date it was delivered to you. We would rather you actually installed it and formed a view than sent back a sealed box, so a used unit is fine.

What we do ask is that you send back the unit, both mounts and the charging cable, and that the unit is not physically damaged beyond ordinary use. Empty the reservoir and rinse it before packing.

How to return it

1. Email hello@sudsbot.com with your order number and a sentence about what went wrong. The sentence is optional, but it is the most useful thing we get.
2. We reply with a return authorisation and a prepaid shipping label, usually within one business day. The label carries the return address, so there is nothing for you to look up.
3. Pack it up. The original box is ideal, but any box that stops it rattling around is fine. Include the mounts and cable.
4. Drop it off with the carrier named on the label.
5. We refund you once it arrives and we have checked it over.

Please do not ship anything back without emailing first. Returns that arrive with no authorisation are difficult to match to an order, which delays your refund.

When you get your money back

We process refunds within 3 business days of the return arriving, to the original payment method. How quickly it then shows up is down to your bank or card issuer — typically another 3 to 7 business days.

You get the full purchase price back, including any sales tax. Original shipping was free, so there is nothing withheld there, and we do not charge a restocking fee.

Damaged or faulty on arrival

Email us with a photo and we will send a replacement straight away — you do not need to wait for the damaged one to reach us first. If you would rather have a refund than a replacement, say so and that is what you will get.

This is separate from the 30-day return window and separate from the warranty. A unit that arrives broken is our problem, not yours, whenever you notice it.

Exchanges

We only sell the one product in the one colour, so there is nothing to exchange it for. If something is wrong with your unit, the fix is a replacement under the section above rather than an exchange.

Cancelling before it ships

Email us. If the order has not gone to the carrier yet we will cancel it and refund you in full, with no return needed. If it has already shipped, let it arrive and use the return process above.

Questions

Anything not covered here: hello@sudsbot.com. A real person reads it.